Family by Family moves online during Covid-19 pandemic

Physical distancing has shifted how services can provide support to families. TACSI’s Family by Family program has pivoted and extended their services so that they can still connect with families, even if they can’t meet face to face.



31 March 2020


By the TACSI team

The pandemic means a time of increased change for families

Families may not be able to meet face-to-face right now, but our peer-to-peer support model Family by Family is very much open and dedicated to providing essential support. 

Experts are currently predicting that the pandemic could lead to an increase in poverty, domestic violence and poor mental health outcomes, which means connection is more important than ever. We’re currently exploring how we could build on and adapt Family by Family further, to provide new kinds of peer to peer responses for families, during COVID-19.

Link-ups between families are now available over the phone and online

In the background, team coaching has transitioned to zoom sessions, and ‘kids coaching’ for sharing family children is also happening online, with each child receiving a kids activity pack to support their learning.

The team are also now providing new five week link ups to introduce new families to the service to quickly help more families experiencing stress during this time. Family by Family is also helping families who are experiencing hardship to access food and to connect to low-income delivery services.

“One of the most concerning risks we see for families already is social isolation. We have concerns for how physical distancing will impact families who are already feeling disconnected and we are committed to reaching families in need. So helpful help is at the end of the line.”

– Danielle Abbott, Quality and Implementation Lead

If you are or know a family that could benefit from online or telephone Family by Family support, we’d love to hear from you.

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